cium918
Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how cium918 ("we", "us", "the Platform", "the Operator") collects, processes, stores, and protects personal data relating to individuals who access or use the website located at cium918.cam ("the Platform"), including all associated services, games, promotions, and support functions.

cium918 is committed to handling personal data responsibly and in accordance with internationally recognised data protection principles. We recognise that our players — predominantly based across Malaysia, including in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and surrounding areas — entrust us with sensitive personal and financial information. We take that responsibility seriously.

By creating an account or otherwise using the cium918 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

02 Definitions

For the purposes of this Policy, the following terms shall have the meanings set out below:

03 Data Controller

cium918 acts as the Data Controller with respect to all personal data collected through the Platform. As Data Controller, cium918 is responsible for determining the purposes for which personal data is processed and for ensuring that appropriate technical and organisational measures are in place to protect that data.

Queries relating to this Policy, or requests to exercise data rights, should be directed to the cium918 data privacy team at [email protected]. All privacy-related requests are handled confidentially and will receive a response within thirty (30) calendar days of receipt.

04 Data We Collect

cium918 collects personal data through the following channels and in the following categories:

4.1 Registration Data

When you create a cium918 account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Malaysian identity card number (MyKad) or passport number
• Residential address (including postcode and city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya)
• Email address and mobile phone number
• Username and encrypted password hash

4.2 Financial & Payment Data

When you make deposits or request withdrawals, we collect or receive from payment processors:

• Bank account details or e-wallet identifiers associated with your registered payment methods (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay)
• Cryptocurrency wallet addresses used for BTC, ETH, USDT, or BNB transactions
• Transaction records including amounts (MYR), timestamps, and reference numbers

4.3 KYC Verification Data

As part of our compliance obligations, we may request and retain copies of:

• Government-issued photo identification (MyKad, passport)
• Proof of residential address (utility bills, bank statements)
• Selfie or video verification for liveness checks
• Source of funds documentation where required by anti-money laundering procedures

4.4 Technical & Usage Data

When you access the Platform, we automatically collect:

• IP address and approximate geolocation (country/region level)
• Device type, operating system, and browser version
• Session timestamps, pages visited, and features accessed
• Game history, bet records, and session durations
• Cookie identifiers and similar tracking technologies (see Section 10)

4.5 Communications Data

When you contact our support team via live chat, email, or other channels, we retain records of those communications, including the content of your messages and our responses, for quality assurance, dispute resolution, and training purposes.

05 Data Processing

cium918 processes your personal data for the following purposes:

06 Legal Basis for Processing

cium918 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and cium918 — including account creation, deposits, gameplay, and withdrawals.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML requirements and law enforcement requests.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gambling monitoring, where these interests are not overridden by your fundamental rights.
• Consent: Where you have provided explicit consent to specific processing activities, such as receiving promotional communications. You may withdraw consent at any time by contacting us at [email protected].

07 Data Sharing & Disclosure

7.1 Third-Party Service Providers

cium918 engages carefully selected third-party service providers acting as Data Processors to support platform operations. These providers are bound by contractual obligations to process data only for the specified purpose and to maintain appropriate security standards. Categories of service providers include:

• Payment processors facilitating MYR transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect
• Cryptocurrency transaction processors handling BTC, ETH, USDT, and BNB deposits
• KYC and identity verification technology providers
• Certified RNG testing and game audit bodies
• Customer support platform providers
• Fraud detection and platform security service providers

7.2 Legal Disclosures

cium918 may disclose personal data to regulatory authorities, law enforcement bodies, or courts where required by applicable law, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Such disclosures will be limited to the minimum data necessary.

7.3 No Sale of Personal Data

cium918 does not sell, rent, trade, or otherwise commercially disclose your personal data to any third party for advertising, marketing, or data brokerage purposes. This is an unconditional commitment.

08 Data Retention

cium918 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required under applicable law. The following general retention guidelines apply:

• Active account data: Retained for the duration of the account relationship plus a minimum of five (5) years following account closure, in compliance with AML and financial record-keeping obligations.
• KYC documentation: Retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.
• Transaction records: Retained for a minimum of seven (7) years as required under applicable financial compliance standards.
• Customer support records: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period to demonstrate compliance with consent management obligations.
• Technical/usage data: Anonymised or deleted within twelve (12) months of collection unless required for security investigation purposes.

Upon expiry of applicable retention periods, personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

09 User Rights

As a data subject whose personal data is processed by cium918, you hold the following rights. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request", including your registered account username and a description of your request. We will acknowledge your request within five (5) business days and respond in full within thirty (30) calendar days.

9.1 Right of Access

You have the right to request a copy of all personal data that cium918 holds about you, together with information about how it is being processed, the categories of data held, the purposes of processing, and any third parties with whom it has been shared.

9.2 Right to Rectification

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected or updated. For account details such as registered email address or residential address, you may also update this information directly via your account settings where available.

9.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. Please note that this right is subject to our legal data retention obligations — we cannot delete data that we are required by law to retain, such as financial transaction records.

9.4 Right to Data Portability

You have the right to receive the personal data you have provided to cium918 in a structured, commonly used, machine-readable format, and to request that we transmit this data directly to another data controller where technically feasible.

9.5 Right to Object

You have the right to object to the processing of your personal data where such processing is based on legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.

9.6 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data, or where processing is unlawful but you prefer restriction to deletion — you may request that we limit the way we use your personal data while the matter is resolved.

10 Cookies & Tracking Technologies

cium918 uses cookies and similar tracking technologies to operate the Platform, improve user experience, and support security functions. A cookie is a small data file placed on your device when you visit a website. Cookies do not contain executable code and cannot transmit viruses.

cium918 uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function — including session management, authentication, and security tokens. These cannot be disabled without affecting Platform functionality.
• Performance cookies: Collect anonymised data about how players use the Platform — pages visited, time on site, and error messages — to help us improve the overall experience.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options.
• Analytics cookies: Used to understand aggregate player behaviour on the Platform using anonymised or pseudonymised data. No individual player profiles are built for commercial sale.

You may control cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect Platform functionality or your ability to remain logged in during a gaming session.

11 Security Measures

cium918 implements a multi-layered security infrastructure to protect personal data against unauthorised access, loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption across all pages and API endpoints
• At-rest encryption for stored personal data and financial records
• Role-based access controls ensuring staff access to personal data is limited to those with a legitimate operational need
• Multi-factor authentication for internal administrative systems
• Regular penetration testing and security audits conducted by independent third parties
• Automated intrusion detection systems monitoring for suspicious access patterns
• Secure data deletion protocols for data that has exceeded its retention period

In the event of a personal data breach that poses a risk to individuals, cium918 will notify affected players and relevant authorities as required by applicable data protection law within the timeframes mandated.

12 Children's Privacy & Age Restriction

The cium918 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is performed as part of the registration process and again during KYC verification. Any account found to belong to a person under 21 will be immediately suspended and all associated personal data will be securely deleted, subject to any legal retention obligations.

13 Updates to This Privacy Policy

cium918 reserves the right to update or amend this Privacy Policy at any time. Material changes that affect how we process your personal data will be communicated to registered players via their registered email address and a prominent notice on the Platform, with a minimum of fourteen (14) days' advance notice prior to the changes taking effect.

Minor updates — such as clarifications of existing practices, corrections of typographical errors, or formatting changes that do not alter the substance of the Policy — may be published without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Continued use of the cium918 Platform following the effective date of any amendment to this Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically.

14 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cium918, please contact our privacy team through the following channels:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week via the cium918 Platform
• Response Time: We acknowledge privacy-related emails within five (5) business days and respond in full within thirty (30) calendar days
• Languages: English, Bahasa Malaysia, Mandarin

For inquiries related to responsible gambling, self-exclusion, or deposit limit requests, please visit our Responsible Gambling page for dedicated tools and support resources.